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Test Number : 600-455
Test Name : Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Vendor Name : Cisco
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600-455 test Format | 600-455 Course Contents | 600-455 Course Outline | 600-455 test Syllabus | 600-455 test Objectives


Exam Name : Designing Cisco Unified Contact Center Enterprise
Exam Number : 600-455 UCCED
Exam Duration : 75 minutes
Questions in test : 65-75
Passing Score : Variable (750-850 / 1000 Approx.)
Recommended Training : Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Exam Registration : PEARSON VUE
Real Questions : Cisco 600-455 Real Questions
VCE practice questions : Cisco Unified Contact Center Enterprise Specialist Practice Test

Describe the Features and Functionality of the Cisco Unified CCE Solution 23%
1. Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE
2. Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE
3. Describe the role of congestion control in Cisco Unified CCE
4. Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE
5. Describe the role of CTI in Cisco Unified CCE
6. Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE
7. Describe the role of high priority traffic in Cisco Unified ICM
8. Describe the methods available to configure and use precision routing
9. Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE
10. Describe the role of Cisco Outbound Option in Cisco Unified CCE
11. Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality
Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution 11%
1. Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal
2. Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks
3. Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager
4. Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager
5. Describe the cluster over the WAN consideration for Cisco Unified Communications Manager
6. Describe the Cisco Unified Communications Manager redundancy options for centralized deployment
7. Describe the methods available to maintain end to end reporting for transferred calls
Identify the Network Design Considerations in a Cisco Unified CCE Solution 19%
1. Explain the failure scenarios with geographically separated Cisco Unified CCE deployments
2. Describe the quality of service usage within Unified Contact Center Enterprise solution
3. Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution
4. Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed)
5. Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution
6. Describe Cisco Finesse failover scenarios
7. Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage
8. Describe the Test Other Side method used in Unified Intelligent Contact Management
9. Describe the high-availability options of all components supported in the Cisco Unified CCE solution
Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution 23%
1. Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution
2. Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated)
3. Describe the impact for re-qualify call node in Cisco Unified ICM script
4. Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution
5. Describe Post Call Survey functionality and its call flow
6. Describe Whisper Announcement functionality and its call flow
7. Describe Courtesy Call back functionality and its call flow
8. Describe Cisco Finesse features and its third-party gadgets
9. Describe the Cisco Finesse workflow
10. Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution
Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components 13%
1. Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources
2. Explain how Erlang calculations are used as part of the sizing for contact center resources
3. Describe the Packaged CCE capacity
4. Describe the sizing consideration for SIP proxy methods
5. Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations
6. Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution
Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components 11%
1. Identify the VMware supported features
2. Describe the configuration considerations for NIC in virtualization environment
3. Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity
4. Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series
5. Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series



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Cisco Contact PDF Download

Railway management system Market growing at a CAGR eight.7% | Key player Alstom, Cisco, Hitachi, Siemens, Huawei | 600-455 Practice Questions and Question Bank

The MarketWatch information department changed into no longer involved in the creation of this content material.

Feb 10, 2021 (AB Digital via COMTEX) -- MarketsandMarkets forecasts the world Railway management gadget Market measurement to develop from USD 40.eight billion in 2020 to USD sixty one.9 billion by way of 2025, at a Compound Annual boom price (CAGR) of eight.7% all through the forecast duration. Railway management solutions support freight managers, passengers, rail operators, and infrastructure managers in addressing considerations, akin to growth in carrier availability; performance and utilization for cell, mounted, and linear assets; elevated reliability and punctuality, together with reduced provider screw ups and delay minutes; and minimized asset fees. Railway management capabilities support to beat challenges similar to meeting the forecast growth admired, making certain charge handle and value for funds, maintaining security and security within the face of accelerated exterior pressures, attaining environmental sustainability ambitions, and meeting the evolving client expectations and wishes.

The solutions section to dangle a larger market measurement all the way through the forecast length

The solutions section of the railway administration equipment market is projected to hold a bigger market size right through the forecast length. The solutions segment within the railway management gadget market is extra segmented into rail asset management, track monitoring, income management, clever signaling system, route planning & scheduling, ptc, cbtc, pis, safety & analytics. The incorporation of various railway administration gadget options for the railway industry has turn into indispensable for setting up and setting up superior and automated railway infrastructures.

download PDF Brochure: https://www.marketsandmarkets.com/pdfdownloadNew.asp?identification=193193339

by means of capabilities, the guide and maintenance segment to list a optimum boom fee all through the forecast duration

The support and preservation services consist of 24/7 troubleshooting tips, upgradation of the current freight administration device answer, problem-solving, repairing, changing failure accessories, proactive services, technical guide by technicians, and check state of affairs management. The assist and maintenance section also includes facility inspection and working towards, and circular-the-clock aid for railway administration gadget solutions. These features are extensively adopted through companies to stay away from business threats and shelter instruments.

the key and rising market players in the railway administration gadget market encompass Siemens (Germany), Cisco (US), Alstom (France), Hitachi (Japan), Wabtec (US), ABB (Switzerland), IBM (US), Huawei (China), Indra Sistemas (Spain), Honeywell (US), Fujitsu (Japan), Toshiba (Japan), Tech Mahindra (India), DXC know-how (US), Trimble (US), Atkins (UK), Uptake (US), Accenture (eire), Capgemini (France), Amadeus (Spain), Advantech (Taiwan), Thales neighborhood (France), Eurotech (Italy), Frequentis (Austria), and Nokia Networks (Finland). These players have adopted various strategies to develop in the world railway administration device market.

Siemens is a leading provider in the railway administration system market. The company offers rail, road, and intermodal options for enhancing the existing transportation techniques under the Siemens Mobility division. Siemens presents a robust answer portfolio for railway operations. within the railway management gadget market, the business offers its rail mobility options for passenger coaches and rail electrification. Railway choices beneath the mobility division include a full latitude of rail cars for regional, intercity, and excessive-velocity capabilities; signal and manage applied sciences for rail-based passenger and freight traffic; electrification options for rail site visitors; and the preservation and repair of rolling inventory and infrastructure. Siemens introduced a partnership with ARM, a leading company of automotive IP and application. The enterprise hopes to achieve energetic-defense, advanced driver advice, in-automobile infotainment, and self-riding vehicles.

speak to Their professional Analyst: https://www.marketsandmarkets.com/speaktoanalystNew.asp?id=193193339

Cisco is a worldwide company and vendor of information superhighway Protocol (IP)-primarily based networking products involving IT and conversation. The business has extensive choices for railways and presents Cisco connected Rail, a complete product portfolio, which has the bottom of IoT for the railroad industry. Cisco’s product portfolio presents benefits, comparable to modernizing the network of railroads, bettering security measures, reducing prices, and giving a connected experience to passengers. Cisco seeks to at all times Excellerate its product portfolio by means of acquiring different know-how agencies. as an instance, the company bought Fluidmesh Networks, a leading enabler of outdoor and big-scale purposes of IoT and industrial automation. This acquisition would support the business deliver a boost to its IoT necessities in the railway administration equipment market.

Media ContactCompany name: MarketsandMarketsContact person: Mr. Aashish MehraEmail: send EmailPhone: 18886006441Address:630 Dundee street Suite 430City: NorthbrookState: IL 60062Country: United StatesWebsite: https://www.marketsandmarkets.com/Market-stories/railway-management-gadget-market-193193339.html

COMTEX_380601694/2555/2021-02-10T12:07:49

Is there a problem with this press unlock? Contact the supply provider Comtex at editorial@comtex.com. which you can also contact MarketWatch client service by means of their client middle.

The MarketWatch news department turned into no longer panic within the creation of this content material.


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