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Test Number : CPHQ
Test Name : Certified Professional in Healthcare Quality (CPHQ)
Vendor Name : Healthcare
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CPHQ exam Format | CPHQ Course Contents | CPHQ Course Outline | CPHQ exam Syllabus | CPHQ exam Objectives

The content validity of the CPHQ examination is based on a practice analysis which surveys healthcare quality professionals on the tasks they perform as a part of their job. Each question on the exam links directly to one of the tasks listed in the content outline. Each question is designed to test if the candidate possesses the knowledge necessary to perform the task and/or has the ability to apply it to a job situation.

1. Organizational Leadership (35 items)
A. Structure and Integration
1. Support organizational commitment to quality
2. Participate in organization-wide strategic planning related to quality
3. Align quality and safety activities with strategic goals
4. Engage stakeholders to promote quality and safety (e.g., emergency preparedness, corporate compliance, infection prevention, case management, patient experience, provider network, vendors)
5. Provide consultative support to the governing body and clinical staff regarding their roles and responsibilities (e.g., credentialing, privileging, quality oversight, risk management)
6. Facilitate development of the quality structure (e.g., councils and committees)
7. Assist in evaluating or developing data management systems (e.g., data bases, registries)
8. Evaluate and integrate external best practices (e.g., resources from AHRQ, IHI, NQF, WHO, HEDIS, outcome measures)
9. Participate in activities to identify and evaluate innovative solutions and practices
10. Lead and facilitate change (e.g., change theories, diffusion, spread)
11. Participate in population health promotion and continuum of care activities (e.g., handoffs, transitions of care, episode of care, outcomes, healthcare utilization)
12. Communicate resource needs to leadership to Excellerate quality (e.g., staffing, equipment, technology)
13. Recognize quality initiatives impacting reimbursement (e.g., pay for performance, value-based contracts)
B. Regulatory, Accreditation, and External Recognition
1. Assist the organization in maintaining awareness of statutory and regulatory requirements (e.g., CMS, HIPAA, OSHA, PPACA)
2. Identify appropriate accreditation, certification, and recognition options (e.g., AAAHC, CARF, DNV GL, ISO, NCQA, TJC, Baldrige, Magnet)
3. Assist with survey or accreditation readiness
4. Participate in the process for evaluating compliance with internal and external requirements for:
a. clinical practice guidelines and pathways (e.g., medication use, infection prevention)
b. service quality
c. documentation
d. practitioner performance evaluation (e.g., peer review, credentialing, privileging)
e. gaps in patient experience outcomes (e.g., surveys, focus groups, teams, grievance, complaints)
f. identification of reportable events for accreditation and regulatory bodies
5. Facilitate communication with accrediting and regulatory bodies Certified Professional in Healthcare Quality Detailed Content Outline1
C. Education, Training, and Communication
1. Design performance, process, and quality improvement training
2. Provide education and training on performance, process, and quality improvement (e.g., including improvement methods, culture change, project and meeting management)
3. Evaluate effectiveness of performance/quality improvement training
4. Develop/provide survey preparation training (e.g., accreditation, licensure, or equivalent)
5. Disseminate performance, process, and quality improvement information within the organization
2. Health Data Analytics (30 items)
A. Design and Data Management
1. Maintain confidentiality of performance/quality improvement records and reports
2. Design data collection plans:
a. measure development (e.g., definitions, goals, and thresholds)
b. tools and techniques
c. sampling methodology
3. Participate in identifying or selecting measures (e.g., structure, process, outcome)
4. Assist in developing scorecards and dashboards
5. Identify external data sources for comparison (e.g., benchmarking)
6. Collect and validate data
B. Measurement and Analysis
1. Use data management systems (e.g., organize data for analysis and reporting)
2. Use tools to display data or evaluate a process (e.g., Pareto chart, run chart, scattergram, control chart)
3. Use statistics to describe data (e.g., mean, standard deviation, correlation, t-test)
4. Use statistical process control (e.g., common and special cause variation, random variation, trend analysis)
5. Interpret data to support decision-making
6. Compare data sources to establish benchmarks
7. Participate in external reporting (e.g., core measures, patient safety indicators, HEDIS bundled payments)
3. Performance and Process Improvement (40 items)
A. Identifying Opportunities for Improvement
1. Facilitate discussion about quality improvement opportunities
2. Assist with establishing priorities
3. Facilitate development of action plans or projects
4. Facilitate implementation of performance improvement methods (e.g., Lean, PDCA, Six Sigma)
5. Identify process champions
Certified Professional in Healthcare Quality
Detailed Content Outline1
B. Implementation and Evaluation
1. Establish teams, roles, responsibilities, and scope
2. Use a range of quality tools and techniques (e.g., fishbone diagram, FMEA, process map)
3. Participate in monitoring of project timelines and deliverables
4. Evaluate team effectiveness (e.g., dynamics, outcomes)
5. Evaluate the success of performance improvement projects
6. Document performance and process improvement results
4. Patient Safety (20 items)
A. Assessment and Planning
1. Assess the organization's culture of safety
2. Determine how technology can enhance the patient safety program (e.g., electronic health record (EHR), abduction/elopement security systems, smart pumps, alerts)
3. Participate in risk management assessment activities (e.g., identification and analysis)
B. Implementation and Evaluation
1. Facilitate the ongoing evaluation of safety activities
2. Integrate safety concepts throughout the organization
3. Use safety principles:
a. human factors engineering
b. high reliability
c. systems thinking
4. Participate in safety and risk management activities related to:
a. incident report review (e.g., near miss and genuine events)
b. sentinel/unexpected event review (e.g., never events)
c. root cause analysis
d. failure mode and effects analysis

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Healthcare (CPHQ) test prep

management consultants in healthcare do greater hurt than decent, however hold getting rehired – new research | CPHQ dumps collection and Cheatsheet

using administration consultants has grown particularly in contemporary years. in the UK, consultancy brings in round £10 billion a year in costs throughout the general public and private sectors. And whereas not absolutely recession-proof, the numbers grew in the run-as much as Brexit and then COVID-19. (remember test and hint? Consultants performed a huge position.)

Consulting enterprises can provide suggestions and further substances at brief notice and can be very valuable for the correct task and customer. however their use frequently brings controversy, mainly when public money is at stake, over the value of outsourcing, as an example. This raises a few questions. Does consultancy bring advancements equivalent to elevated efficiency? If no longer, how do they explain its huge boom?

in the NHS, there is a astounding lack of clarity and transparency over how a good deal consultancy is used and with what effects. This falls within broader concerns cited in a contemporary country wide Audit office record on procurement across public services.

In their ongoing analysis on management consultancy within the NHS, they have begun to address these considerations.

efficiency in reverse

Three years ago, they published an article within the dialog displaying that across a pattern of one hundred twenty English NHS trusts, each spent an average of £1.2 million a 12 months on exterior consultants between 2008-13. They confirmed for the primary time that, all different issues being equal, the use of consultants turned into associated with inefficiency down the line – in other phrases, the exact opposite of what might be anticipated by means of proponents of administration consultancy.

the use of two ordinary measures of effectivity in the health sector, the trusts grew to become somewhere between 3.5% and eight% less effective, reckoning on how you measure it. For each £a hundred,000 spent, there have been average charges of around £900 and losses of around £11,000. on the identical time, the £1.2 million spent by means of every believe might have been put to different uses.

As you might expect, their findings attracted some consideration, both in the media and from the consultancy business. while it is unattainable to definitively prove that correlation amounted to causation, they controlled for numerous other skills reasons and reached the conclusion that the inefficiencies have been very more likely to have stemmed from using management consultants.

In their existing analysis, just posted within the journal Public Administration, they display that the heavy spending continues. After a brief dip in NHS expenditure, over £300 million become estimated to had been spent in 2018-19 on hiring external consultants by way of NHS providers and commissioners as a whole. There are over a hundred consultancies within the NHS’s “framework” listing of folks that may also be chosen for specific contracts, and it contains most of the main names within the industry.

Consultant giving presentation to a small group in a meeting room ‘Actionise the impactfulness on the first upcoming furlong.’ fizkes

Our paper explores why the use of consultants can generate inefficiencies. They display that a key predictor of consultancy expenditure within the NHS is previous hiring: high levels of use of consulting services during the past are linked to more desirable use sooner or later, regardless of no effectivity good points.

This suggests that demand rises even when using consultants reduces efficiency. most likely extra alarming, when the consequences of reforms akin to outsourcing and personal financing of health facility structures were compared, they had been found to have worse effectivity outcomes when conducted with consultants’ counsel.

In some health facility trusts, consultants did have a small fine have an effect on on efficiency, nevertheless it turned into most effective a minority of cases. it's additionally vital to observe that in conventional, terrible efficiency didn't lead NHS managers to appoint consultants to turn issues around. rather, the contrary turned into real – the use of consultants generated the inefficiency. And anyway efficiency, they found no evidence of alternative advancements linked to hiring consultants, akin to elevating the exceptional of the service.

finally, trusts had been not normally hiring consultants to make up for a shortage of managers. exceedingly, in all probability, the biggest users had been these trusts that employed pretty extra managers.

What will also be carried out?

These findings are important as they do not rely on one-off circumstances of respectable or poor consultancy or customer apply, but reveal the consequences across a big number of trusts over years. they've some massive implications.

purchasers and the authorities that oversee them should still computer screen the effects of consultancy extra intently and/or limit repeated hiring of consultants. Consultancy is probably most beneficial for one-off customer issues. here is contrary to the conventional view that extra open-ended contracts based on own relationships of have confidence are prone to bring more desirable outcomes.

the general public sector should Excellerate greater inside consultancy contraptions. Many basically exist already within the NHS and different public sector establishments, but are often hidden from view or considered less prestigious. certainly, a “Crown Consultancy carrier” has been discussed for government departments after considerations concerning the excessive use of exterior consultants all over the COVID-19 pandemic.

Consulting establishments may still place much less emphasis on profitable and promoting consultants on revenue efficiency or repeat company. As contemporary research from the university of Oxford has argued in terms of auditing, which is in a connected category, organizations should still encourage a “culture of difficult shoppers” or as a minimum not acting as mere “servants of power”.

This may seem not going in hugely ecocnomic and ever-expanding international consultancies. There are indications of a better method ahead in a handful of consulting corporations who promote themselves as socially in charge and clear, such because the so-known as “B Corps” firms, even though it is simply too early to inform how diverse they are from mainstream businesses. definitely, some NHS shoppers opt for smaller companies with ex-NHS group of workers on board, on account that they regularly share values and aims.

whereas it appears not likely that NHS customers knowingly carry inefficiencies in via consultancy use, the precise causes for hiring consultants stay unclear. It may well be linked to the excessive status of many consulting corporations, fuelled through their promotional actions and shut relationships with competencies shoppers.

greater concretely, there is the attraction of getting new and fast advisers purchasable who will promise efficiency and rarely problem their benefactors. anything the case, the clear message from their research is that the NHS continues to pay the cost for relying so heavily on this industry.

in keeping with the claims made in this article, Tamzen Isacsson, chief government of the administration Consultancies association (MCA), spoke of:

Consultants play a a must-have role within the NHS and are valued by way of public sector leaders for the transformational affect, innovation and increased efficiency they convey. This analyze has a unsuitable methodology and they do not guide using crude national records, the results or conclusions. The examine, because the authors themselves admit, doesn't center of attention on the advancements within the exceptional of NHS features that administration consultancies can help to bring and no shoppers have been interviewed as part of the research.

additionally, the use of consultants with the aid of greater challenged trusts may relate to the want for consultancy counsel, not causation - more financially challenged trusts are likely to look to skilled exterior information to power development and efficiencies.

Our MCA member organisations have extremely stringent governance processes which be sure staff working on public sector initiatives meet the highest specifications in ethics and are held to account to be certain the general public hobby is being served. All their members additionally check in to their Consulting Excellence concepts which commit them to upholding the optimum requirements of customer features, transparency and cost.

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