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Test name : Oracle Inventory Cloud 2017 Implementation Essentials
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Oracle Oracle Inventory Cloud 2017

Warren Buffett On Oracle Exit: ‘I Don’t believe I endure in intelligence precisely where The Cloud goes’ | killexams.com real Questions and Pass4sure dumps

Legendary investor Warren Buffett talked about Monday he does not maintain in intelligence the cloud, and that's why his industry bought off a greater than $2 billion stake in Oracle simply 1 / 4 after buying it.

The “Oracle of Omaha” told CNBC that Berkshire Hathaway's exit from Oracle become pushed by passage of his confusion around the situation of the bigger cloud industry, even as he sees the exact suppliers enjoying capacious success.

"i believe been amazed at what Amazon has done there, and now Microsoft is doing as neatly. I just don’t understand where that online game goes," Buffett referred to.

[Related: ISVs On Oracle: Three SaaS Vendors accountfor Why They Chose OCI]

Omaha, Neb.-based Berkshire Hathaway offered its 41.four million shares, cost about $2.13 billion, in Oracle inventory in the fourth quarter of 2018, in keeping with a 13F submitting with the U.S. Securities and change commission. Berkshire first got Oracle shares simplest in mid-November, the previous quarter—an unusually short turnaround for a typically tech-shy investor that by and large makes a speciality of longer time frames for its holdings.

"After I eachandevery started purchasing it, I felt I nonetheless did not understand the enterprise," Buffett celebrated of Oracle, the Redwood Shores, Calif.-headquartered budding public cloud company. "I truly changed my intellect when it comes to knowing it, now not in terms of evaluating it."

within the interview, Buffett praised Oracle founder and CTO Larry Ellison, and celebrated he believes "Oracle is a pretty worthy business."

however a aged investment in IBM coloured his view of maintaining Oracle for the lengthy haul.

"chiefly after my event with IBM, I don’t believe I purchase note precisely the zone the cloud goes," Buffett referred to.

In 2011, Berkshire bought $10.7 billion of huge Blue at roughly $170 per share. Buffett offloaded most of that position at a loss in 2017.


Now, dangle on. This may additionally shock you... Oracle allegedly juices its cloud sales with threats and shoddy on-prem alleviate • The Register | killexams.com real Questions and Pass4sure dumps

Two Oracle shareholders on Tuesday sued the database gigantic and its board of administrators for allegedly delusory buyers concerning the skills of its cloud company.

The civil grievance, filed in a San Jose district courtroom in the united states, accuses Oracle executives of omitting cloth records in public communications and making spurious statements in 2017 forecasting rosy cloud revenue.

amazing fiscal results, above eachandevery in cloud, that yr, the grievance alleges, believe been pushed by using threatening current consumers with licensing audits, lowering consumer back for on-premises techniques to power consumers toward cloud service, and perilous fee increases on legacy database licenses if customers looked to other cloud vendors.

"[Oracle] needed to depend on these coercive practices for the reason that its cloud-primarily based offering is a 'naked-bones minimal doable product,' not 'a complete and fully integrated stack of applications' as [Oracle] represented," the grievance says, citing a Gartner assessment of Oracle's cloud stack.

Allegations alongside these traces believe been made in other lawsuits, equivalent to A&E Adventures' pretense towards Oracle closing yr. The amusement biz pointed out Oracle tried to compel it to flux from an on-premises element-of-sale tackle to its Simphony cloud service.

Tuesday's lawsuit echos an analogous pretense with the aid of the metropolis of daybreak Firefighters' Pension Fund, which sued Oracle final yr claiming economic mismanagement.

Oracle confirmed an hobby in retaining purchasers away from competing cloud services returned in 2017 when it changed its cloud pricing coverage to do it extra expensive to speed Oracle software on third-party cloud infrastructure.

The wheels came off the wagon in March 2018, based on the court submitting, when Oracle suggested cloud extend had stagnated and forecast slower cloud growth than opponents, leading to a partake rate decline of about 10 per cent.

Oracle's decision in June 2018 to cease disclosing selected cloud section outcomes in its economic reports has best made it extra intricate for investors and analysts to purchase note what's happening.

The criticism argues that Oracle's executives and administrators believe breached their fiduciary responsibility as a result of they knew, or may still believe widely used, that the glowing boom reports were inaccurate. It additionally accuses Larry Ellison, Safra Catz, tag Hurd and eleven other board individuals of uncouth mismanagement, waste of corporate property, and SEC suggestions violations.

It further states that the plaintiffs couldn't demand the board to intervene as a result of at least the majority of board individuals aren't unbiased as declared in SEC types. They can not live relied upon to sue themselves for infraction of fiduciary obligation, its claimed, as a result of that would expose them to liability and intimidate their livelihoods.

Oracle declined to comment. ®


retailers turn to newest Oracle demand Forecasting carrier to Optimize inventory | killexams.com real Questions and Pass4sure dumps

built-in synthetic intelligence and intuitive dashboards aid agents preclude overstocking and enhance client satisfaction

REDWOOD SHORES, Calif., Feb. 5, 2019 /PRNewswire/ -- agents can now improve stock administration via a unique view of demand throughout their entire product lifecycle with the subsequent generation Oracle Retail demand Forecasting (RDF) Cloud service. With developed-in desktop researching, ersatz intelligence and option science, the providing permits marketers to profit pervasive cost across retail approaches, permitting for finest planning strategies, diminished operational costs, and greater customer delight. additionally, modern, intuitive dashboards improve operational agility and workflows, adapting immediately to current suggestions to extend stock results. 

Oracle emblem (PRNewsfoto/Oracle)

extra

The providing is fragment of the Oracle's Platform for up to date Retail, eachandevery built on the cloud-native platform and aligned to the Oracle Retail Planning and Optimization portfolio. live taught more about Oracle Retail demand Forecasting Cloud carrier privilege here.

"As customer developments continue to evolve quicker than ever earlier than, it live necessary that sellers slip rapidly to optimize inventory and demand. Too slight inventory and clients are disenchanted. Too a entire lot and sellers believe a basis line problem that results in unprofitable discounting," pointed out Jeff Warren, vice chairman, Oracle Retail. "we've distilled over 15 years of forecasting experience throughout hundreds of dealers global into a complete and up to date solution that maximizes the forecast accuracy for the entire product lifecycle. Their purchasers requested, and they delivered."

for instance, the providing was evaluated in opposition t the statistics of a massive thing retailer following the 2017 smash season. The situation ran 2.2M devices sold, representing over $480M in profits. With the forecast accuracy improvements, the retailer could believe accomplished the equal income with as a minimum 345K gadgets less of inventory. In tandem, the retailer might believe enhanced 70 % of promotional forecasts the consume of completely computerized subsequent-technology forecasting statistics science– eachandevery whereas offering the equal even of service to customers. 

"As unified commerce revenue develop, the skill to lead eachandevery four industry activities (demand planning, give planning, stock planning, and income and operations execution/merchandising, stock and operations execution) across eachandevery sales channels becomes even more vital. A 2017 Gartner survey of give chain executives highlighted the significance organizations region on their planning capabilities." Of the "precise three funding areas from 2016 through 2017, 36% of retail respondents stated upgrading their demand management capabilities," wrote Gartner consultants Mike Griswold and Alex Pradhan. supply:  Gartner Market e-book for Retail Forecasting and Replenishment solutions, December 31, 2018

Maximizing Forecast Accuracy throughout the Product Lifecycle

With the subsequent era Oracle Retail demand Forecasting Cloud provider, agents can:

  • Tailor approaches for brief and long lifecycle items, maximizing forecast accuracy for the entire product lifecycle
  • Adapt to fresh trends, seasonality, out-of-shares, and promotions; and reflect marketers' spellbinding demand drivers, offering enhanced consumer journey from rendezvous to sale, to success
  • Leverage dashboard views to lead day-in-the-lifestyles forecasting workflows corresponding to forecast overview, forecast scorecard, exceptions and forecast approvals
  • profit transparency across the complete provide chain that allows for analytical tactics and end-users to understand and believe interaction with the forecast, increasing inventory productiveness
  • Coordinate and simulate demand-pushed consequences using forecasts that accommodate immediately to current tips and without a dependency on batch strategies, driving operational agility
  • About Oracle Retail

    Oracle is the up to date platform for retail. Oracle offers sellers with an entire, open, and integrated platform for finest-of-breed enterprise functions, cloud functions, and hardware that are engineered to toil together. leading trend, grocery, and distinctiveness retailers consume Oracle solutions to speed up from finest apply to next apply, compel operational agility and refine the consumer experience. For greater suggestions, talk over with their website at www.oracle.com/retail.

    Story continues


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    Oracle Inventory Cloud 2017 Implementation Essentials

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    Ribeiro Selects Oracle Retail to Anticipate demand and Gain More Omnichannel Agility | killexams.com real questions and Pass4sure dumps

    REDWOOD SHORES, Calif., Oct. 17, 2017 /PRNewswire/ -- Today, Oracle announced that Argentinian hardline retailer Ribeiro has selected Oracle Retail Merchandising, Planning & Optimization and Supply Chain solutions to empower operational discipline to attract, retain and serve their Omnichannel customers. Ribeiro is a family owned company offering household items and electronics that established operations in 1910. Today Ribeiro is managed by the third family generation that operates over 82 stores, the summon focus and a robust online presence. To tarry apposite to the changing consumer, the company decided to modernize and incorporate more technology to anticipate consumer demand.

    Oracle Logo

    In this journey, Ribeiro realized the requisite to adopt worldwide best practices by replacing its proprietary legacy software, to allow the company to structure its Omnichannel operations, and integrate physical stores with e-commerce and the back office. After analyzing several market solutions, the company chose to extend its relationship with Oracle Retail. Ribeiro will implement Oracle Retail Allocation, Oracle Retail Replenishment Optimization, Oracle Retail Regular cost Optimization and Oracle Retail Store Inventory Management in a staged approach. In 2012 Ribeiro partnered with Oracle to drive growth in the online channel. Ribeiro implemented Oracle Commerce in less than 5 months with worthy results.

    "We were looking for a appliance that would allow us to act faster instead of pile design interfaces with legacy systems. They needed to improve pricing, replenishment and centralized management to accelerate their response to customer demands. They considered Oracle Retail as the best solution in the market to alleviate Ribeiro to address this challenge," says Dan Attie, Commercial Director at Ribeiro.

    The modernization of Ribeiro with Oracle Retail solutions is planned to simplify the reorganization of internal processes, allowing for the definition of pricing goals, commercial action planning and logistics management organization. The implementation will live delivered in stages by Oracle PartnerNetwork Gold even Partners SkillNet and Veltio. The staged implementation will ensue a prescriptive draw to minimize the impact on the company's operations and maximize the revert on their investment with Oracle.

    "With this implementation, they will gain real-time control of their stores and they will ensure that the very information is shared throughout the company, giving us better decision-making process," explains Attie.

    "Our global consumer research, Retail in 4 Dimensions, shows that consumers are open to personalized shopping experiences, communications and tailored offers. They believe that inventory is fundamental to a personalized shopping experience," said Ray Carlin, Senior Vice President and universal Manager, Oracle Retail. "With this investment, Ribeiro will gain a unique view of inventory to fully back the connected shopper experience."

    About Oracle Retail:

    Oracle provides retailers with a complete, open, and integrated suite of best-of-breed industry applications, cloud services, and hardware that are engineered to toil together and empower commerce. Leading fashion, grocery, and specialty retailers consume Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit their website at www.oracle.com/retail.

    About Oracle

    The Oracle Cloud delivers hundreds of SaaS applications and enterprise-class PaaS and IaaS services to customers in more than 195 countries and territories while processing 55 billion transactions a day. For more information about Oracle (NYSE:ORCL), delight visit us at oracle.com.

    Trademarks

    Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may live trademarks of their respective owners.

    View original content with multimedia:http://www.prnewswire.com/news-releases/ribeiro-selects-oracle-retail-to-anticipate-demand-and-gain-more-omnichannel-agility-300537763.html

    SOURCE Oracle

     


    Comparison of SAP C/4 HANA and Salesforce | killexams.com real questions and Pass4sure dumps

    Introduction

    After attending SAP’s flagship conference a few months ago, I left intrigued on the current pitch SAP made to everyone who attended the conference. There is usually something to entice people with the latest and greatest thing us technologist believe to have. Basically, generating more sales for SAP. It was S/4 HANA, then Leonardo, and now something called C/4 HANA. It is the tech giant’s attempt to enhance the digital experience, accept to know the customer better, and directly compete against Salesforce in the CRM space. The “C” stands for customer and the “4” stands for 4th generation. SAP isn’t the greatest when naming its tools and they maintain changing acronyms every pair months; however, this aligns with the ease of the HANA platform. C/4 HANA is a rebranding of Hybris and the newly acquired Callidus Cloud technologies to provide a holistic customer experience.

    In the press release announcing C/4 HANA, Bill McDermott, SAP CEO, says, “SAP was the terminal to accept the status quo of CRM and is now the first to change it. The legacy CRM systems are eachandevery about sales; SAP C/4 HANA is eachandevery about the customer.” Really? SAP CRM was the legacy provider and generally behind the status quo. They must believe conveniently forgot they were the flagship CRM provider with SAP CRM. It was the travel to CRM application until Siebel and ultimately Salesforce came along and disrupted the entire industry with cloud computing and a no code approach to SaaS. SAP then followed up with CRM on demand and C4C.

    With eachandevery that aside, McDermott is correct. CRM systems are more than just sales compel automation, but technologies that alleviate industry believe a unique view of the customer. The more they understand their customers through their behavior, orders, people, etc, the better they can service them which ultimately leads to a better relationship and more revenue.

    The following does a side by side comparison of both SAP C/4 HANA and Salesforce. It would live impossible to compare everything apples to apples, but I focused on high even functionality and provided a very simplistic view for understanding purposes. Each application is broken into four major clouds: Marketing, Commerce, Sales and Service. There is an underlying data layer or “Platform” for each application that serves as the basis layer for each cloud along with the capability of extending the functionality beyond what each cloud offers.

    Marketing Cloud

    The current version of SAP Marketing Cloud is similar to salesforce’s Pardot. Both execute a very worthy job on tracking customer behavior, campaign management, and leveraging machine-based learning for smarter lead nurturing.

    However, Salesforce Marketing Cloud is more than just Pardot. They believe provided other features in Journey Builder, social Studio and Advertising Studio that brings together commerce, sales and service powered by Einstein, ersatz intelligence software, that uses hundreds of millions of data points to track consumer behavior. For example, a marketer can automatically turn off advertising of a specific product to a customer if a service request has been setaside in. There is nothing more irritating than having a promotion gleam in front of you on how wonderful the product is when you just had an issue with it. Salesforce Marketing Cloud allows you to consolidate eachandevery social media content about your brand and create service tickets real time to address issues people are posting. Mobile Studio uses location-based technologies and allows you to deliver mobile messages alongside email, ads, and web campaigns to create a consistent customer journey across every channel.

    As of today (Aug 2018), only campaign management leverages SAP Leonardo. On the roadmap SAP will further that capability to Lead Conversion Propensity and Customer Retention. One highlight for SAP Marketing Cloud is the Agency Collaboration. It enables customers and marketing agencies to collaborate on marketing activities. You can hand over the keys to the castle for eachandevery marketing activities in your system or allow agencies access to a portion.

    Advantage: Salesforce

    Commerce Cloud

    Though Salesforce Commerce Cloud is a visionary leader for eCommerce in its ease to install, simple to manage and simple licensing, it isn’t truly comparable to the vast capabilities of SAP Commerce Cloud. Salesforce made a propel for relevance in the commerce space in 2018 with the purchase of CloudCraze. It gives consumers a personalized shopping journey through multiple channels including web, mobile, social and in-store. However, CloudCraze and Salesforce Commerce Cloud are built on two different platforms and since this is a current acquisition, the roadmap of integration is still unclear. Additionally, the Commerce Cloud is a one size fits eachandevery approach to any industry. This could require additional investments in customizations or colleague channel components to meet one’s industry model.

    The SAP Commerce Cloud (previous known as Hybris) as been the leader in the B2B space for nearly a decade. It was named the best commerce platform for 2018 according to the Gartner (magic quadrant below). The industry accelerators, comprising layouts and customer journey templates can accept customers up and running very quickly. The most significant differentiator is the integration across the C/4 HANA platform. A customer can review their cost lists, dissect inventory levels and descry order document flows from S/4 HANA in SAP Commerce Cloud in real time without middleware or custom integration. It brings your ERP system to the customer. Additionally, customer service can easily assist customer with issues by having the competence to emulate the customer’s cart and finish off purchases.

    Advantage: SAP

    Sales Cloud

    Although Salesforce and SAP proffer similar functionality in this area, SAP’s integration to S/4 HANA gives it a slight competitive edge. The main selling point for the SAP C/4 Sales Cloud is bringing ERP data through to CRM. No requisite for middleware or integration. Seamlessly connect customer order information, document flux and invoicing into SAP Sales Cloud. This can live done with Salesforce but does require additional adapters to live configured or developed.

    SAP has made strides in improving the functionality and user interface, but still believe some ways to go. Along with the integration, SAP Sales Cloud has indigenous features for Leonardo backed account scoring, mapping and route optimization, real time inventory availability (roadmap for Q3 2018) and, with the CallidusCloud acquisition, a very robust sales person compensation engine.

    The Salesforce Sales Cloud is the crux of the salesforce platform and pellucid industry leader and stays the leader in the Gartner Magic Quadrant for sales automation for the 12th year in a row. It is necessary to searchfor at Salesforce Sales Cloud as more than just a sales automation tool, but a platform for industry visibility and collaboration. It is simple for a non-technical user to extend the application functionality to address workflow and approval processes throughout the organization. It is viable to execute in the SAP Sales Cloud, but very cumbersome and clunky.

    Additionally, Salesforce reinvented its user interface with the Lightning Experience. They built the interface from the ground up having mobile in intelligence with feedback from thousands of customers. It enables salespeople to toil smarter and faster. Everything necessary for the salesperson is at their fingertips. For example, the Kanban view for list. A salesperson can update their chance Pipeline by dragging it from one stage to another. With the SAP Sales Cloud user interface, there were too many tabs and clicks to accept to the information the user really needed. The salesforce user experience is far better and more intuitive than the SAP Sales Cloud. The user experience is what drives adoption and should live kept in intelligence when reviewing CRM options.

    The Salesforce mobile experience was designed for the phone and the main stress was how many functions can a person execute with the swipe of a thumb. Salesforce also optimized the interface for the Apple watch. SAP Sales Cloud mobile platform is very similar to the web platform with too many tiny clicks to accept information. It is not efficient and cumbersome for people on the road.

    Advantage: Push

    Service Cloud

    The functionality between SAP Service Cloud and Salesforce Service Cloud is very similar. The former focusing more on province service requests and the latter focusing on a traditional summon focus support. Both provide machine learning for service tickets, lore management and smart routing through telephony integration.

    The very advantages for each application enjoy above with SAP Service Cloud seamlessly integrated with the back office for invoicing and credits while Salesforce Service Cloud provides the user convenient widgets to address customers very quickly.

    Advantage: Push

    Ecosystem

    When I was at an age where marriage was top of intelligence for my family, my dad sat me down and ran through necessary qualities for my spouse to have. enjoy eachandevery dads, he was providing me decades of wisdom. As Indians the most necessary fragment of marriage he conveyed is “you aren’t just marrying the girl, but the entire family.” Oh so sound of technology. Just enjoy the Google vs Apple vs Amazon, you are not choosing a technology, but an ecosystem.

    Solution Implementation Partners

    Both SAP and Salesforce believe a vast colleague network with Salesforce probably a slight edge on volume of solution implementation (SI) partners due to reduced barriers to entry. However, there is a significant disagreement between approaching ERP implementations and CRM implementations. With ERP implementations, they are very well defined because at the tarry of the day the numbers must live correct. SI’s are gathering requirements from Operations and Finance people. ERP implementations purchase at least a year to 18 months…and those are considered the fleet ones.

    A CRM implementation approach is vastly different. The primary stakeholders are Sales and Marketing from the onset. To accept solid requirements from a sales person is a near impossible task. Generally, requirements are vague and broad. “Give me eachandevery the information and let me resolve what I want to consume and when.” Even after requirements and development, there needs some course correction. “I know you did exactly what I asked, but now that I descry it, can they change things around.” The ERP SI’s don’t wield this well and change request speed about; however, with salesforce SI’s, this is speed of the mill project delivery.

    With that said, if SAP is relying on its SI’s to deliver C/4, I haven’t seen the robust change in approach, resource and organizational change from its major SI’s. SAP has introduced a worthy technology, but it will purchase a bit of time for the colleague network to really figure out on how to implement it.

    Marketplace

    Both technologies execute believe a wide array of product offerings in their respective marketplaces; however, the Salesforce marketplace, as known as the AppExchange, has a plethora of free and paid applications to meet every requisite a industry has. Just enjoy the iPhone, if you feel enjoy there is something missing in your salesforce instance, dependence me, there is an app for that.

    Customer Support

    Gartner cited in a report: “Salesforce customers descry the vendor not just as a CRM software provider, but as a strategic advisor on how to innovate and grow their industry overall. This is a rare position of dependence that very few competitors can match.” For SAP, they will eventually resolve the issue, but it takes a bit more pains to accept to the privilege person, a bit more time and sometimes the code fix will smash something else. As of today, the SAP CRM technical documentation is light and isn’t readily available for eachandevery modules.

    The training Salesforce provides through its Trailhead is remarkably well done. Salesforce takes novice user through each role and has users build demos. It is a clearly thought out and well executed draw to educate users on how to become a salesforce expert. You don’t believe to live technically inclined to live a skilled administrator in Salesforce. Users can merit badges as they toil their passage through each learning path.

    Aside from the responsive customer service organization, salesforce has a vast community that has formed to alleviate anyone in the salesforce community. People purchase pride on the gamification aspect of back and serves as the first resource of support.

    Advantage: Salesforce

    Cost

    It is already spellbinding when you try to compare pricing. Salesforce keeps it confusing on purpose, but SAP takes it to a entire current even when it comes to pricing. Again, it won’t live an apples to apples comparison and this is just list pricing. These can live negotiated in the privilege circumstances. I am only comparing the middle tier pricing for both offers because that can accept you most of what a industry needs.

    Salesforce:

    Essentials — $25/user/month — this gets you access to the platforms and competence to toil with custom objects. No chance access

    Enterprise Sales Cloud — $150/user/month

    Commerce Cloud — revenue-based subscription model

    SAP:

    Sales Cloud — $117/user/month

    Commerce Cloud — fixed and consumption subscription model (based on the number of orders)

    Summary and Conclusion

    Here is a high-level pros and cons for each application:

    It is arduous to determine a clear-cut winner because the passage both companies believe dedicated themselves to innovation and advancement of their products, their deficiencies will live addressed by the time I complete this document. For example, they will descry what salesforce does with the Mulesoft acquisition and believe a seamless connector to any back office system. The option between technologies depends on the situation, industry requirements, and the ecosystem for each organization.

    There is a compelling controversy to select SAP CRM because of the seamless integration with the back-office processes. This allows for a complete solution without data being migrated back and forth between systems. The 4th attempt…I signify 4th generation CRM product from SAP finally hits the tag of what a CRM should live instead of just an afterthought. If companies want to reduce the technology footprint and are implementing S/4 HANA for ERP, the C/4 solution is a viable option.

    In a technology innovation fight, it is arduous not to back the company that has been in the top 3 of Forbes “Most Innovative Company” for the terminal 8 years. Salesforce dominates the market for customer-relationship software. The company had 19.6 percent of the market in 2017, according to industry research solid IDC. Oracle was №2 with 7.1 percent, and SAP had 6.5 percent. The passage salesforce’s revenues believe been growing, they don’t present signs of slowing down anytime soon. If you already believe Salesforce implemented with the integrations to an ERP system, then it makes sense to stick with the current technology stack. The industry case or ROI on just changing technologies for the sake of change isn’t a very compelling sell for executives. The SAP C/4 functionality and what SAP has on their roadmap isn’t persuasive enough to supplant an existing salesforce solution.

    It will live spellbinding to descry how both companies compete against each other. SAP will invest a significant amount of capital and resources to maintain enhancing and believe C/4 on par with the ease of the HANA platform. Salesforce is a CRM company, and this is their only focus. The winner is the tarry consumer, who will capitalize from the rapid innovation and addition of features to the overall delivery.

    Sameer Afsar

    Sameer is a technology executive focused on helping businesses with digital transformations. Skilled in industry Process Improvement, Sales Efficiency, Analytics, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).


    SAP Cloud for Customer (SAP C4C) | killexams.com real questions and Pass4sure dumps

    SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service. The platform is composed of SAP Cloud for Sales and SAP Cloud for Service, which are marketed as separate entities by SAP. SAP Cloud for Customer runs on the SAP HANA Cloud Platform (HCP). It is available on a per user subscription basis.

    SAP said it designed SAP Cloud for Customer with a mobile-first approach to meet the requirements of today's sales and service professionals who requisite information about customers any time and in any location. The focus is on ease of consume and getting more production out of the appliance rather than spending time entering information. The user experience was built specifically for SAP Cloud for Customer and is based on Fiori design principles.

    For SAP Cloud for Sales, the stress is on allowing sales professionals to expend more time selling and less time interacting with a sales compel automation application. In one example, a salesperson in a retail environment can consume a cell phone to capture images of stock on a retail shelf, and recognition software can compare this with a template of how the shelf should look. SAP claims the process is less oversight supine and saves time in restocking inventory.

    It includes embedded analytics that can alleviate foretell sales success based on historical data, competing products and other factors. For example, if a salesperson adds another product to the mix, the haphazard of winning the deal may extend because data indicates that the combination has been successful in the past. Users can change assumptions on the soar and near up with current scenarios.

    Specific features embrace account management functions; integration with social media; integration with Microsoft Outlook, Google Gmail, and Lotus Notes; chance management; real-time analytics; back for mobile devices, including iPhone, iPad, Android and BlackBerry; and integration with SAP ERP, SAP CRM, and SAP JAM.

    Cloud for Service includes similar functions that service professionals can consume to ensure they believe the privilege parts needed on a service call.

    SAP Cloud for Customer competes with sales compel automation platforms from Salesforce.com, Microsoft, and other smaller vendors.



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