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Exam Number : CQIA
Exam Name : Certified Quality Improvement Associate
Vendor Name : Quality-Assurance
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CQIA test Format | CQIA Course Contents | CQIA Course Outline | CQIA test Syllabus | CQIA test Objectives

Computer Delivered – The CQIA examination is a one-part, 110-question, three-and-a-half-hour test and is offered in English only. Of these questions, 100 are scored and 10 are unscored.Paper and Pencil – The CQIA examination is a one-part, 100-question, three-hour test and is offered in English only.

Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career, and boosts your organizations bottom line through your mastery of quality skills. Becoming certified as a Quality Improvement Associate confirms your commitment to quality and the positive impact it will have on your organization.

Each certification candidate is required to pass an examination that consists of multiple-choice questions that measure comprehension of the body of knowledge.

A. Terms, Concepts, and Principles 1. Quality definitions Describe and distinguish between the common definitions of quality. (Apply)2. Quality planDefine a quality plan, describe its purpose and objectives to achieve the quality mission or policy. Identify the various functional areas and people having responsibility for contributing to its development. (Understand)3. Quality systemsUnderstand the difference and relationship between quality assurance, quality control, and continuous quality improvement. (Understand)4. Organizational cultureUnderstand how culture influences the success of process improvement efforts such as lean, Six Sigma, ISO 9001, Baldrige, and change management. (Understand)5. Employee involvement and empowermentDefine and distinguish between employee involvement and employee empowerment. Describe the benefits of both concepts. (Understand) 6. Systems and processesDefine and distinguish between a system and a process and describe the interrelationships between them. Describe the components of a system – supplier, input, process, output, customer (SIPOC) – and how these components impact the system as a whole. (Analyze)7. VariationDefine and distinguish between common and special cause variation in relation to quality measures. (Understand)8. StandardizationDescribe how quality systems provide consistency and standardization (e.g. ISO 9001). (Remember)Topics in this body of knowledge (BoK) include subtext explana-tions and the cognitive level at which the questions will be written. This information will provide useful guidance for both the test Development Committee and the candidate preparing to take the exam. The subtext is not intended to limit the subject matter or be all-inclusive of material that will be covered in the exam. It is meant to clarify the type of content that will be included on the exam. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the course will be tested. A complete description of cognitive levels is provided at the end of this document. BODY OF KNOWLEDGECertified Quality Improvement Associate (CQIA)
B. Benefits of Quality Describe how using quality tools, techniques, and concepts can Excellerate processes and deliverables (including products and services), and how each benefit all parts of an organization. Describe what quality means to various stakeholders (e.g., employees, organizations, customers, suppliers, community, and interested parties) and how each can benefit from quality. (Understand)C. Foundations of QualityUnderstand the key concepts and teachings of the foundational quality thought leaders including 1) Walter Shewhart, 2) W. Edwards Deming, 3) Joseph Juran, 4) Kaoru Ishikawa, 5) Philip Crosby, and 6) Armand Feigenbaum. (Understand)II. Team Basics (16 Questions)A. Team Organization 1. Team purpose Describe why teams are an effective way to identify and solve problems, and describe when, where, why, and how teams can be used effectively. (Apply)2. Types of teamsDefine and distinguish between various types of teams: process teams, continuous improvement teams, workgroups, self-managed teams, ad hoc project teams, cross-functional teams, and virtual teams. (Apply)3. Value of teamsExplain how a teams efforts can support an organizations key strategies and effect positive change throughout the organization. (Understand)
B. Roles and Responsibilities Describe the roles and responsibilities of various team stakeholders: (Understand) 1. Sponsor 2. Champion3. Facilitator4. Leader5. Member6. Scribe7. TimekeeperC. Team Formation and Group Dynamics 1. Initiating teams Apply the elements of launching and sustaining a successful team, including establishing a clear purpose and goals, developing ground rules and schedules, gaining support from management, and obtaining commitment from team members. (Apply)2. Selecting team members Describe how to select team members based on knowledge, skill sets, and team logistics, such as an adequate number of members in relation to the size or scope of the project, appropriate representation from affected departments or areas, and diversity. (Apply)3. Team stages Describe the classic stages of team development: forming, storming, norming, performing, and adjourning. (Understand)4. Team conflict Identify the value of team conflict and recognize how to resolve it. Define and describe groupthink and how to overcome it. Determine how good logistics, an agenda, and effective training facilitate team success. (Analyze)
5. Team decision-making Describe and use different decision-making models, such as voting (majority rule, multi-voting) and consensus. Use follow-up techniques to clarify the issue to be decided, to confirm agreement on the decision, and to achieve closure. (Apply)III. Continuous Improvement Techniques (40 Questions)A. Process Improvement 1. Six Sigma concepts and toolsCompare Six Sigma concepts, tools, and techniques. Understand the DMAIC phases: define, measure, analyze, improve, and control. (Understand)2. Lean concepts and toolsCompare lean concepts, tools, and techniques. Understand lean tools used to reduce waste, including set-up and cycle-time reduction, pull systems (kanban), continuous improvement (kaizen), just-in-time (JIT), 5S, value stream mapping, and error-proofing (poka-yoke). (Understand) 3. BenchmarkingDefine benchmarking and describe how it can be used to develop and support best practices. (Understand)4. Incremental and breakthrough improvement Describe and distinguish between these two types of improvements, the steps required for each, and the type of situation in which either type would be expected. (Understand)
B. Improvement Techniques Select and utilize improvement opportunity techniques and/or methodologies: (Apply) 1. Brainstorming2. Plan-do-check-act (PDCA) cycle3. Affinity diagrams4. Cost of poor quality (COPQ)5. Internal audits C. Improvement Tools Select, interpret, and apply the basic improvement tools: (Apply) 1. Flowcharts 2. Histograms 3. Pareto charts4. Scatter diagrams5. Check sheets6. Control charts7. Decision trees D. Root Cause AnalysisUtilize root cause tools such as the 5 Whys and fishbone diagram to implement correction and corrective action. (Apply)E. Risk Management Understand the tools and techniques used to identify and communicate risks, including failure modes and effects analysis (FMEA) and Strengths, weaknesses, opportunities, threats (SWOT). Understand prioritization of activities and projects based on risk. (Understand)IV. provider Relationship (7 Questions)A. provider selectionIdentify the provider selection criteria and approval process. (Remember)B. provider relationshipUnderstand provider relationships, associated challenges, and effects of a diverse supply base. (Understand)C. provider PerformanceIdentify provider performance measures, including quality performance, on-time delivery, and level of service. (Apply)V. Customer Relationship(7 Questions)A. Customer IdentificationDistinguish between internal and external customers. Describe their influence on products, services, and processes. (Understand)B. Voice of the Customer (VOC)1. Data gathering and useDescribe various methods for collecting customer satisfaction feedback, including formal surveys, informal feedback, warranty claims, and focus groups. Understand the importance of using customer satisfaction feedback to drive continuous improvement. (Understand)2. Complaint processDefine and identify a customer complaint. Understand and apply the complaint handling process including documentation, action taken, and providing resolve to the customer. (Apply) 3. Customer needsUnderstand the key elements of quality function deployment (QFD) and how it identifies and prioritizes customer expectations and needs. (Understand)

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Quality-Assurance Certified learn

Shorr Packaging Continues Its unrivaled industry expansion with Its latest SQF-certified, 200,000+ sq. feet. Facility in Groveport, Ohio | CQIA examcollection and cheat sheet

AURORA, sick., Aug. 2, 2021 /PRNewswire/ --Β Shorr Packaging is thrilled to announce its continued investment in security, satisfactory, and innovation by way of its newly awarded SQF certification for its Groveport, Ohio facility. This facility marks the packaging great's third country wide SQF facility (its first and 2nd can be found in the Atlanta Metro and West Chicago areas respectively).

As Shorr continues its quick domestic (and international) enlargement in carrier to its consumers, Shorr's President, Rob Onorato, credit its core organizational tenants of proximity and most reliable-in-class options because the basic drivers for the company's continued growth and commitment to industry-main certifications.

"Shorr believes extra strongly today than ever that being proximate to their consumers allows us to be at the forefront of driving growth via accelerated productiveness and operational efficiencies for both their shoppers and their employee house owners," Onorato says. "At Shorr, they consider that the intersection of innovation, expertise, and consultative partnership makes it possible for their customers to get hold of top-rated-in-class options from Shorr and, in turn, deliver premiere-in-category items to their conclusion shoppers. The Groveport facility turned into (and remains) a testomony to this belief device, and the power's newly awarded SQF certification furthers this dedication – assuring their valued clientele that Shorr is at all times focused on incremental positive aspects."

With its SQF-certification, this constructing presents Shorr's customers unparalleled stages of great assurance and security.

The excessive-degree advantages of certification include :

  • the usage of SQF licensed Suppliers decreases the probability β€” and the have an effect on β€” of a bear in mind
  • SQF Certification is a world accepted application that meets most regulatory requirements
  • The SQF application examines meals safety and satisfactory assurance factors such as risk, prevention and hazard evaluation in evaluating suppliers
  • The SQF application helps decrease costs linked to audits and assessment inconsistencies
  • Shorr's Groveport facility offers the suite of options the packaging massive's customers have come to depend on from Shorr β€” comparable to contract packaging, co-packing, kitting and assembly, e-commerce consolidation, and warehousing and achievement.

    Mark trainer, division manager at Shorr, explains the value for the packaging corporation's regionally proximate purchasers of the Groveport facility. "The Columbus metro enviornment remains a really strategic location for Shorr," he says. "It matches with their confirmed model of getting genuine places that neighbor their consumers β€” ideally spanning varied states β€” this facility has now not most effective allowed Shorr to expand their functions in Ohio but has additionally enabled us to carry their world-class, conclusion-to-conclusion packaging and supply chain solutions to organizations in neighboring states as neatly."

    moreover, Shorr is happy to announce that its Groveport facility has added dozens of jobs in the more desirable Columbus area. Some of these new roles consist of workplace manager, DC supervisor, warehouse coordinator, and future account executives.

    For all of your organizational packaging questions and needs, provide Shorr Packaging a call at 888.885.0055

    Shorr Packaging is an trade-main distributor of packaging items, gadget and capabilities. Shorr offers strategic solutions to advanced packaging challenges. To be trained more, seek advice from

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