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Exam Number : Servicenow-CIS-CSM
Exam Name : Certified Implementation Specialist - Customer Service Management
Vendor Name : ServiceNow
Update : Click Here to Check Latest Update
Question Bank : Check Questions

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Servicenow-CIS-CSM test Format | Servicenow-CIS-CSM Course Contents | Servicenow-CIS-CSM Course Outline | Servicenow-CIS-CSM test Syllabus | Servicenow-CIS-CSM test Objectives


Exam content is divided into Learning Domains that correspond to key courses and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this test and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of test content.

• Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
• Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities
• Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

Learning Domain % of Exam
1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The test consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the test reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the test reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the test reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the test again up to three more times for a cost of $100.



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ServiceNow Service teaching

Wipro launches FieldX, after earnings and service answer on ServiceNow | Servicenow-CIS-CSM dumps questions and Study Guide

Bangalore: Wipro constrained today launched FieldX, a cloud-based end-to-conclusion digital service lifecycle automation answer developed on ServiceNow’s Now Platform®.

Wipro constrained (NYSE: WIT, BSE: 507685, NSE: WIPRO), a number one global guidance technology, consulting and business manner functions company, these days launched FieldX, a cloud-based mostly conclusion-to-end digital provider lifecycle automation solution developed on ServiceNow’s Now Platform®. the use of FieldX, manufacturing companies can raise and scale-up their after-sales client service operations while cutting back costs.

constructed as part of the ServiceNow associate business solution program, FieldX integrates the consumer provider and box-carrier management capabilities of the Now Platform with Wipro’s internet of issues (IoT) and Augmented reality (AR) systems. by using digitizing and automating departmental and cross-business workflows, FieldX allows for manufacturers to scale-up operations with decreased costs.

FieldX helps producers increase their consumers’ adventure with omni-channel support that leverages Wipro’s manner-transformation abilities and technological improvements. It also raises desktop uptime through proactive IoT-based monitoring, while AR-primarily based reside guidance hurries up difficulty resolution. furthermore, FieldX gives provider operators and box carrier worker's a 360-diploma view of the consumer, thereby enhancing their efficiency.

Harish Dwarkanhalli, President, ideas – Apps & records, Wipro constrained spoke of, “FieldX is a major step ahead in their partnership with ServiceNow and it permits manufacturers to proactively handle their consumers’ needs in after-sales carrier management. They seem ahead to working with ServiceNow to provide different critical industries the probability to leverage this complete digital solution as they transform their own consumer-carrier tactics.”

Binoy Gosalia, world Head of industry Partnerships, ServiceNow observed, “Wipro’s talents in container provider administration and manufacturing, mixed with ServiceNow’s endured innovation throughout the Now Platform, helps make sure that FieldX addresses all manufacturer wants. After-income service and consumer care are center of attention areas for ServiceNow, and they seem forward to their endured collaboration with Wipro in this area.”

ServiceNow trade accomplice options extends ServiceNow’s capabilities to bring trade-specific apps and capabilities tailored to fulfill the shoppers’ wonderful digital transformation needs.


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