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Exam Code: CIS-RC
Exam Name: ServiceNow Certified Implementation Specialist - Risk and Compliance
Number of Questions: 60
Duration: 90 minutes
Question Types: Primarily multiple-choice (single or multiple response)
Passing Score: 70% (minimum cut-off to earn the certification)
Delivery Method: Online proctored or onsite proctored exam
Languages: English (primary)

GRC Overview
- GRC Positioning and Framework
- Understanding how GRC fits into the broader ServiceNow platform
- role in Integrated Risk Management (IRM)
- the GRC profile
- activation of the GRC plugin
- supports end-to-end risk
- compliance processes.
- Key Terminology
- Definitions and applications of core GRC concepts in the context of ServiceNow implementations.
- Technical Details
- Basic architecture
- data model overview
- integration points with IT Service Management (ITSM)
- Governance- Risk- and Compliance (GRC)
- Integrated Risk Management (IRM)
- GRC Profile
- Risk Framework
- Compliance Framework

Implementation Planning
- Use Cases
- Identifying common GRC scenarios
- regulatory reporting
- vendor risk management
- internal control testing.
- Implementation Team
- Roles and responsibilities for project stakeholders
- project managers
- GRC analysts
- technical implementers.
- Implementation Checklist
- Step-by-step planning guide
- plugin activation
- data migration strategies
- testing protocols
- Personas- Groups- and Roles
- Defining user personas (e.g.- risk owner- compliance manager)
- assigning appropriate ServiceNow roles for access control
- Implementation Blueprint
- Stakeholder Mapping
- Role-Based Access Control (RBAC)
- Use Case Scoping
- Go-Live Checklist

Entity Framework
- Entity Scoping Overview
- Principles of scoping entities to represent organizational structures like divisions- departments- or geographies
- Entity Type Approach
- Configuring entity types as templates for common scoping needs- such as business units or legal entities
- Entity Class Approach
- Advanced classification of entities based on attributes like risk appetite or regulatory focus.
- Entity Architecture
- Relationships between entities- risks- controls- and citations
- hierarchy setup and inheritance of policies.
- Entity Scope
- Entity Type
- Entity Class
- Scope Hierarchy
- Entity Canvas

Policy and Compliance
- Policy and Compliance Records
- Creating and maintaining policy documents
- control statements
- related artifacts
- Policy and Compliance Architecture
- Data model for policies
- lifecycles- versioning- and attachments
- Policy and Compliance Configuration
- Setting up control libraries
- regulatory mappings
- automated evidence collection workflows
- Policy
- Control
- Compliance Program
- Citation
- Control Objective
- Evidence Collection

Risk and Advanced Risk
- Classic Risk Assessment Lifecycle
- Steps including identification
- exam
- response planning
- monitoring.
- Advanced Risk Assessment Lifecycle
- Incorporation of Monte Carlo simulations
- scenario analysis
- integration with enterprise risk frameworks
- Risk Management and Advanced Risk Assessment Architecture
- Configuration of risk frameworks
- scoring models
- dashboards for risk visualization
- Risk Assessment
- Risk Lifecycle
- Advanced Risk Assessment
- Risk Appetite
- Risk Response
- Key Risk Indicator (KRI)

Common Elements and Extended Capabilities
- Common Elements
- Shared configurations such as workflows- notifications- and reporting across GRC modules
- Extended Capabilities
- Regulatory Change Management (RCM)
- vendor risk exams
- custom integrations
- GRC Workspace
- Notification Workflow
- Performance Analytics
- Regulatory Change Management (RCM)
- Vendor Risk Management (VRM)

Audit and Advanced Audit
- Audit Management Essentials
- Creating audit engagements
- assigning resources
- tracking issues.
- Advanced Audit Features
- Automated sampling
- continuous monitoring
- integration with controls testing
- Audit Architecture
- Relationships between audits- issues- and remediation tasks
- Audit Engagement
- Audit Issue
- Continuous Auditing
- Remediation Plan
- Audit Scope
- Workpaper