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Exam Number : ITILFND
Exam Name : ITIL Foundation 4
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ITILFND test Format | ITILFND Course Contents | ITILFND Course Outline | ITILFND test Syllabus | ITILFND test Objectives


Exam duration : 60 minutes (Candidates taking the test in a language that is not their native or working language may be awarded 25% extra time- i.e. 75 minutes in total)
Number of marks : 40 marks (There are 40 questions- each worth 1 mark. There is no negative marking.)
Provisional Pass mark : 26 marks (You will need to get 26 questions correct (65%) to pass the exam.)

ITIL 4 Foundation candidates will have an understanding of the following:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean- Agile- DevOps- and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes- whilst at the same time expand to be integrated to different areas of service management and IT- from demand to value.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services- to provide them with an understanding of the common language and key concepts- and to show them how they can Boost their work and the work of their organization with ITIL 4 guidance. Furthermore- the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework- as described in the syllabus below- to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications- which assess the candidates ability to apply their understanding of the relevant parts of the ITIL framework in context.

1.1 Recall the definition of
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor

1.2 Describe the key concepts of creating value with services:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty

1.3 Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption

2.1 Describe the nature- use and interaction of the guiding principles

2.2 Explain the use of the guiding principles (4.3):
a) Focus on value (4.3.1 – 4.3.1.4)
b) Start where you are (4.3.2 – 4.3.2.3)
c) Progress iteratively with feedback (4.3.3 – 4.3.3.3)
d) Collaborate and promote visibility (4.3.4 – 4.3.4.4)
e) Think and work holistically (4.3.5 – 4.3.5.1)
f) Keep it simple and practical (4.3.6 – 4.3.6.3)
g) Optimize and automate (4.3.7 – 4.3.7.3)

3.1 Describe the four dimensions of service management (3):
a) Organizations and people (3.1)
b) Information and technology (3.2)
c) Partners and suppliers (3.3)
d) Value streams and processes (3.4-3.4.2)

4.1 Describe the ITIL service value system (4.1)

5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)

5.2 Describe the purpose of each value chain activity:
a) Plan
b) Boost
c) Engage
d) Design & transition
e) Obtain/build
f) Deliver & support

6.1 Recall the purpose of the following ITIL practices:
a) Information security management (5.1.3)
b) Relationship management (5.1.9)
c) supplier management (5.1.13)
d) IT asset management (5.2.6)
e) Monitoring and event management (5.2.7)
f) Release management (5.2.9)
g) Service configuration management (5.2.11)
h) Deployment management (5.3.1)
i) Continual improvement (5.1.2)
j) Change enablement (5.2.4)
k) Incident management (5.2.5)
l) Problem management (5.2.8)
m) Service request management (5.2.16)
n) Service desk (5.2.14)
o) Service level management (5.2.15)

6.2 Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error

7.1 Explain the following ITIL practices in detail- excluding how they fit within the service value chain:
a) Continual improvement (5.1.2) including:
- The continual improvement model (4.6- fig 4.3)
b) Change enablement (5.2.4)
c) Incident management (5.2.5)
d) Problem management (5.2.8)
e) Service request management (5.2.16)
f) Service desk (5.2.14)
g) Service level management (5.2.15 – 5.2.15.1)



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Barcelona's new Neymar? How Depay will healthy alongside Messi at Camp Nou | ITILFND Free PDF and braindumps

Many people puzzled the Blaugrana's determination to sign the 27-year-old on a free switch however he is proving his value at Euro 2020 with Netherlands

If there were doubts – and there were – about Barcelona’s resolution to signal Memphis Depay, they have been at once dispelled at Euro 2020.

With two goals and two assists in three group video games, Depay has been the inventive leader of a Netherlands side with a a hundred per cent checklist – some distance stronger than they had been expected to be before the tournament.

train Frank de Boer had supporters and even avid gamers turning against him over his choice to play with a three-four-1-2 equipment, instead of the trusted four-three-3 that his predecessor Ronald Koeman operated, but the players have pulled the crew via.

Editors' Picks

They face the Czech Republic within the final sixteen on Sunday and, with Wales or Denmark lying in shop after that, might with no trouble go on to attain the semi-finals.

With each and every passing online game, Barcelona are more and more convinced by using their rent. Arriving at zero can charge, at the end of his contract with French side Olympique Lyon, he became a ripe opportunity in the marketplace financially.

Questions remained, in a wearing sense, despite 20 desires and 12 assists in 37 Ligue 1 video games and most effective time will inform if he can propel Barcelona’s assault to a stage in a position to winning the Champions League.

although, on paper, the Messi, Depay, Sergio Aguero entrance line has the expertise to be Barcelona’s optimal when you consider that Neymar and Luis Suarez lined up alongside the Argentine.

Depay is a seismic Boost on damage-susceptible Ousmane Dembele and on Martin Braithwaite. Antoine Griezmann can't lift the ball and, for this reason, struggles to eradicate drive from Messi’s shoulders, but Memphis adores that position.

If the rest, he can get in main issue for desirous to be too creative, along with his critics in his place of birth sharpening their knives despite the 2-0 win over Austria of their 2nd neighborhood game.

Depay slotted home from the penalty spot and changed into the Netherlands creative fulcrum, but drew some ire.

Memphis Depay Netherlands Euro 2020 GFX

“from time to time, you must play it primary, don’t at all times look for probably the most complex or aesthetically beautiful answer,” referred to Wim Kieft, a former Dutch striker who won the Euros in 1988 with his countrywide team. 

“That’s why Depay loses the ball so a great deal, for his ambition to all the time play to the limit... He has to study to make stronger choices.”

At Barcelona, dropping the ball unnecessarily is anathema to their complete footballing philosophy, as Dembele present in his early years, with the Frenchman’s decision-making heavily criticised.

although, Depay’s ambition at Barcelona is to be more like Neymar, a hybrid winger-striker, working off the left flank however with some freedom to roam.

If he can convey, Depay will develop into exactly the variety of determine Barcelona deserve to enable Messi, 34, room to breathe.

in view that Neymar left for PSG in 2017, defences had been completely concentrated on stopping him and whereas it hasn’t prevented him finishing as the league’s leading goalscorer in each of the next four seasons, it has left Barca extra elegant than ever on him. 

Messi has no longer yet put pen to paper on a new deal however all indications are that he'll sign on at Barcelona and, in Depay, he'll discover a dynamic foil. whether they click on off the pitch is a unique query. Messi’s awesome friendship with Neymar and Suarez was a a must-have part in that attack’s viability.

The ahead is already shut chums along with his compatriot Aguero, a key cause of his arrival from Manchester city.

Depay tends to be a closed figure, untrusting, as a result of a difficult childhood.

“at college he also had a tough time. He became a unique kid, and fairly soon he changed into tagged as a nasty boy. folks did not want their babies to play with Memphis. They not ever invited him to a celebration,” Depay’s mom told newspaper advert.

Memphis Depay Lionel Messi Lyon Barcelona GFX

both-yr length of the deal with Barcelona adds a component of uncertainty to the stream.  "We did that with the lawyers and with Barca, they were both satisfied with that," Depay instructed NOS.

It ability Barcelona can not take advantage of Depay; the club’s monetary circumstance is unhealthy and signing him for a 12 months best to promote him on next summer for a big charge would have been a opportunity if he had penned a longer contract.

there is also the challenge of Koeman’s future on Barcelona’s bench. Joan Laporta tried to replace the Dutchman this summer but couldn't discover a alternative and at last determined to maintain him. A string of unhealthy consequences could see Laporta exchange his intellect once again, while Koeman most effective has a yr left on his deal.

Depay’s arrival was a request from the former countrywide team coach relationship lower back to closing summer season, and Koeman pushed for him once again in the wintry weather window, finally getting what he wanted. Having managed him with the Netherlands, he trusts Depay is capable of taking part in at this level.

In contemporary years the forward has matured and now seems in a position to dealing with the force of a true club like Barcelona, having been swallowed total at ancient Trafford, during his stint with Manchester United between 2015 and 2017.

to this point, this has been Memphis’s summer, from being one of the vital stars of Euro 2020 to sealing his lengthy-awaited Barcelona switch. Barcelona are quietly confident it should be his autumn, his iciness and his spring, too.




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