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Apple SVC-16A : Apple Service Fundamentals Exam

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Exam Number : SVC-16A
Exam Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A test Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A test Syllabus | SVC-16A test Objectives


Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals test (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions- the required safety precautions- and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course- students will be able to:
Identify and validate customer engagement skills such as empathy- setting expectations- positioning a refusal of service- and conflict resolution
Position a repair- upgrade- or attachment so its clear that the recommendation helps to solve the customers issue
Identify and validate strategies for setting realistic resolution expectations
Identify and practice ESD precautions
Identify the customer statements that generate a Safety First case
Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery- and respond to events that involve these batteries
Explain why documentation is important to the service workflow.
Understand the components of clear- concise- and complete case notes and the negative impact of poor case notes.
Find and use any Apple products serial number to determine its level of coverage
Describe the importance of accurate troubleshooting to the business and the customer
Demonstrate basic troubleshooting and deductive reasoning skills- including the use of smart questioning techniques and first-level
evaluation and isolation skills
List the tools and resources that are available to help troubleshoot

Course Outline:
Customer Experience Skills and Managing Customer Expectations
Determining Service Levels
Documenting Customer Interactions
ESD Precautions
Recognizing Safety Issues
Embedded Battery Safety
Basic Troubleshooting



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Apple Apple Latest Questions

Apple will announce third quarter profits on July 27 | SVC-16A Cheatsheet and Study Guide

Apple has announced that it is going to record and discuss salary results for the enterprise's third fiscal quarter of 2021 on Tuesday, July 27.

besides reporting its fiscal outcomes for the quarter, Apple will additionally dangle a call with analysts. The name is slated to take area at 2 p.m. Pacific (5 p.m. eastern) on Tuesday, in keeping with the company's investor members of the family webpage.

Apple earnings calls typically remaining for an hour. CEO Tim cook dinner and CFO Luca Maestri will convey organized remarks before taking questions from economic analysts.

right through its Q2 2021 income name, the Cupertino tech colossal did not deliver particular counsel for the third quarter. although, it did notice that, whereas it expects "strong double-digit increase" all through the duration, or not it's additionally predicting a more suitable-than-usual sequential decline.

historically, Apple's third quarter tends to be extra muted than outdated ones. Expectations that work-from-home tailwinds will fade and the "iPhone 13" should be greater evolutionary than innovative has led some buyers to be concerned about the June quarter. although, Apple in April unveiled a stable of new hardware products, including updates to its iPad, Mac, and accessories.

the brand new spring lineup contains a redesigned 24-inch iMac, iPad pro models geared up with M1 chips, and the AirTag tracking tags. Apple in June additionally held its annual worldwide developers conference, during which it announced iOS 15, macOS Monterey, and other application updates.

however that Apple's June quarters are customarily slower, analyst Katy Huberty expects the enterprise to beat both suggestions and Wall road expectations throughout the period. a mix of greater-than-common iPhone demand and App shop estimates leads Huberty to accept as true with that Apple will report a June quarter beat.

On its final income name, Apple also claimed that it would see deliver constraints for definite product lineups, just like the iPad or Mac. on account of these constraints, Apple said it expected demand to be supply gated and never demand-gated. at the least one analyst believes that increased lead times for iPad and Mac models all over the June quarter may hint at endured improved demand.

As of Wednesday, current Wall road consensus predicts that Apple will record profits around $72 billion and an earnings-per-share of $0.ninety nine.

In 2020, Apple said quarterly salary of $fifty nine.7 billion within the third quarter, up 11% 12 months-over-year.

sustain with every little thing Apple in the weekly AppleInsider Podcast — and get a fast information update from AppleInsider every day. just say, "hiya, Siri," to your HomePod mini and ask for these podcasts, and their latest HomeKit Insider episode too.

in case you want an advert-free leading AppleInsider Podcast experience, that you may help the AppleInsider podcast by using subscribing for $5 per month via Apple's Podcasts app, or by means of Patreon in case you opt for some other podcast player.




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